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If you had placed an order recently using Hotmail/Outlook-based email (e.g. and didn’t receive your order confirmation, please contact our customer support at or via chat on the site (chat icon is located at the right bottom of your screen), and provide us with:
• your order number or your Hotmail/Outlook email used at the time of purchase;
• an alternative email (not ending with or;
• your cell phone number.

Due to ongoing software conflict between Google (our mailing infrastructure) and Microsoft (Hotmail/Outlook mailboxes) services, we cannot guarantee the delivery of order confirmation emails and order status update notifications.

We’re sorry for this inconvenience.

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